Terms & Conditions

To enable us to provide you with a delightful pharmacy experience, you may be asked to share personal information with us, including health information. Caplet is committed to safeguarding the privacy and security of the information that you provide to us or that others provide to us on your behalf.

By using or accessing Caplet pharmacy services, website, mobile application, products, and other technology platforms (collectively, the “Services”), you understand and agree that your information will be subject to the practices and policies outlined in this Privacy Policy, and you consent to the collection, use, and sharing of your information in the ways outlined in this Privacy Policy. If you don’t agree to this Privacy Policy, you shouldn’t and aren’t permitted to use or access any of the Services.

1. What does this Privacy Policy cover?

This Privacy Policy covers how we treat identifiable information about you that we collect. When we say, “information about you” or “your information”, we mean any information that identifies you and includes information referred to as “personally identifiable information” or “personal information” under applicable data privacy laws, rules, and regulations.

This Privacy Policy doesn’t cover the practices of third parties that we don’t own, control, or manage including any third-party websites or services. While we try to only work with third parties that share our respect for your privacy, we don't take responsibility for their policies, so we encourage you to carefully review the privacy policies of the third-party websites or services that you access.

2. How do we collect information about you?

From You or Your Family Members. We collect information about you when you sign up for an account, place an order, communicate with us, or otherwise make use of or interact with any of the Services. This information may include your name, address, contact information, birth date, and health plan information. If a family member is using the Services on your behalf, we may also collect information about you through them.

From Your Use of the Services. We may gather information about your geographic location, either from your IP address or from your use of the Services, or from location-based information that you elect to provide through your use of a mobile device or Internet-enabled vehicle. We may also receive information through Cookies (as defined below).

From Our Service Providers and Business Partners. We may receive information about you from our service providers or business partners who assist us with, for example, marketing or promotional services, advertisements, or communications. We may use analytics providers to collect and analyze information about how you interact and engage with the Services.

From Health Care Providers and Health Plans. When you use certain Services, you may provide us with PHI. We may also receive PHI and other information from third parties, such as your doctor or health plan, who are permitted under applicable law, like HIPAA, to disclose this information to us.

Location

Location is used for order track, you can easily enable or disable in your device settings.

3. How do we use your information?

We may use the information we collect about you in the following ways:

To personalize your experience and provide you with the Services you’ve requested;

To process your orders including any applicable discounts;

To respond to communications that we receive from you, to contact you when necessary or requested, and to send you information about Caplet or the Services;

To allow us to better service you in responding to your customer service requests;

To improve the Services, including testing, research, internal analytics, and product development;

To market the Services to you;

To enforce our Terms, and to detect and protect against error, fraud and other unauthorized or illegal activities;

To fulfill our legal obligations under applicable law, regulation, court order or other legal process;

To protect the rights, property, security or safety of you, Caplet, customers of the Services, or the public;

To resolve any disputes and enforce any agreements with you;

To provide you with information that we believe will be of value to you in protecting and managing your health, which may be customized based on prescriptions you’ve filled at Caplet or other information you’ve provided us; and

To provide any legitimate business service or product.

Caplet pharmacy follows generally accepted industry best practices for protecting your information, including encryption of sensitive data at rest and in transit, anti-malware detection and prevention mechanisms, and real-time monitoring and response for potential security threats to protect sensitive personal information. Although we work to protect the security of your account and information, please be aware that no method of information transfer over the Internet or electronic data storage is completely secure and therefore we can’t guarantee the absolute security of your information during its transmission or its storage in our systems.

Location Information

Main purpose of getting your precise location is to deliver the parcel at right place. Additionally, disabling our app’s collection of precise location from your device will not limit our ability to collect your trip location information from a Driver’s device nor our ability to derive approximate location from your IP address.

Return Policy

7 days return policy or exchange ,if the product has not been damaged or used, we will be able to offer store credit only.